• Designing a Concierge AI that supports Banking Customers and KYC Compliance Designing a proof-of-concept system in a bid for a British bank that demonstrates how AI can be used to improve the business banking signup and KYC checking processes View project →
• Building a user-led design strategy for an energy commodities trading company Leveraging user intelligence to create a product design strategy for an energy commodities trading company that demonstrates value by providing dawn-to-dusk access to valuable data and information View project →
• Building a remote design team, and advocating for better UX practices How I hired and developed a design team over in Pune, India, advocated for it within a wider international design department, and worked to improve design knowledge and permeate UX practices through the company. View project →
• From lift‑and‑shift to insight‑driven innovation: Reducing missed trades by 80% with user research Transforming a back-end upgrade project into leveraging user research to improve a complex RFQ Bonds trading platform that adapted to the varying needs of trading desks. View project →
• Insight to impact: How user insights and team collaboration made a best-in-class scientific database Reversing declining subscription numbers on a scientific database by identifying areas for improvement, and elevating it to critical acclaim within the industry. View project →

If you would like to see more examples of my work, please get in touch.

Check out my blog for my thoughts on User Experience and other subjects that interest me.